FAQs
BOOKING PROCEDURE
How can I book my private transfer service?
You can make your booking easily online through our website (https://justinchauffeurs.co.uk/24*7 or you can call us at +44 (0)20 8050 3634 or send us an email at info@justinchauffeurs.co.ukor you can also make your booking using our online chat facility available on our website.
Do I need to book my trip in advance?
You can make your booking any time, but we recommend making your booking at least 24 hours before your travel so that we can arrange a perfect chauffeur and vehicle suitable for your needs. As sometimes it gets difficult to provide the driver or vehicle during peak times due to higher demands. If you need any kind of assistance in planning your trip you can call us +44 (0)20 8050 3634, email us at info@justinchauffeurs.co.ukor can chat with our team member on our online chat facility.
How can I book my return trip?
You can make two separate bookings for you each trip or book both to and return journey on a single booking form. The booking of your return trip must be opposite to your first trip otherwise you can book two different trips for your convenience. If you have any query, you can call us at +44 (0)20 8050 3634 or send an email to info@justinchauffeurs.co.ukor directly from the chat service available on the website.
How do I schedule my pickup to add traffic delays?
Traffic can be a big problem and you should always allow plenty of time for your travelling. Most prominent time for the delays are between 06:30 – 09:30, 09:30 – 16:00 and between 16:00 – 20:00. Try to do an advance booking to avoid the delays.
Payment procedure
How can I make payment for my journey?
You can easily make your payment by using a credit/debit card directly on our website (https://justinchauffeurs.co.uk/or using the payment link. At the time of booking, the next stage is a payment option before your journey begins. This step has been taken to stop false reservation that we are experiencing.
Can I pay directly to the driver using the debit/credit card?
We do not accept any mode of payment for the vehicle or over the telephone. We only accept payment made through our secure website or payment like provided by us. You must pay before the trip starts.
Do I have to pay for the service in advance, or I can pay in cash later as well?
The company reserves the right to accept cash payments or other forms of payment at its own discretion. Currently, you can pay through credit or debit card on our website directly or using the payment link.
Is the quoted price fixed, or any other charges can be added?
The quoted price on the website is fixed. The price is the transfer price for your entire transfer. Additional charges can be added if: If you exceed the limit of waiting time more than 15 minutes or take any diversion or you change the trip or add any passenger or if you want to change the car category.
Do I have to pay a tip or it included?
Tips are not included in the quoted price on the website. If you are satisfied with the service you received it can be done, but it is not required. It's up to you whether you want to pay a tip or not and is not mandatory. If you have any query, you can call us at +44 (0)20 8050 3634 or send an email to info@justinchauffeurs.co.ukor directly from the chat service available on the website.
Airport Pickup & Drops
How do I schedule my airport transfer properly?
As we allow only 60 minutes waiting time for airport transfers, we recommend those who want to hire a private transfer service for any airports in London or the UK to use these time periods to avoid paying any extra cost.
Domestic Flights – at least 15mins after landing
European Flights – at least 30mins after landing
International Flights – at least 45mins after landing
What happens if my flight is delayed?
All our airport pickup vehicles come with flight monitoring facilities. We track your flight and reschedule your pickup time accordingly. If the delay time of the flight exceeds from allowed 30 min then additional charges may apply as per our terms and conditions.
What happens if I am delayed at passport control or luggage claim?
In any extended delay, you can contact us and inform us about your problem. or you can provide us with your up-to-date information by calling +44 (0)20 8050 3634 or send an email to info@justinchauffeurs.co.ukor directly from the chat service available on the website. We will let your chauffeur know. We provide 60 minutes free waiting time and parking thereafter additional costs will be applied, namely 0.50GBP / minute + the cost of the parking ticket.
How will I locate my driver at the airport?
The driver will wait for you at the arrivals hall of the airport holding your nameplate or logo of your company. The driver will schedule the pickup time after the landing of your flight.
What are the meeting points at airports to meet the drivers?
Depending on the airport you will be landing on, the main reference point at the arrival’s hall is
● Gatwick Airport T. North > near M&S / Boots shop.
● Gatwick Airport T. South > near Costa Coffee shop.
● Heathrow Airport T. 1 > Terminal closed.
● Heathrow Airport T. 3 > Near WHSmith / Boots shop at arrivals.
● Heathrow Airport T. 4 > Near Costa Coffee shop at arrivals.
● Heathrow Airport T. 5 > Domestic flights – near M&S shop / all other flights – near Costa Coffee shop at arrivals.
● Stansted Airport > Outside terminal, in front of the airport “ZONE D.
● Luton Airport > Outside the terminal where the pickup and drop off area is (follow the sign).
● Southend Airport > Outside terminal – short stay car park.
● London City Airport > Near WHSmith shop at arrivals
● Heathrow Airport T. 2 > Near WHSmith shop at arrivals.
Vehicle selection
What are the vehicle models for each category?
Here are the different models of vehicle from a different category. You can go with by default or make your choice for the category.
● Saloon includes: Mercedes and BMW saloons cars or similar..
● First Class includes: BMW 7 Series, Mercedes S class or similar..
● MPV 6-8 Seaters includes: Mercedes V class, minibus or similar..
● Executive Class includes: BMW 5 Series, Mercedes E class or similar.
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If you want to travel in any specific vehicle you can make your request at the time of booking. We cannot make any promise to provide your transfer service with a specific brand or model of vehicle. If you have any query, you can call us at +44 (0)20 8050 3634 or send an email to info@justinchauffeurs.co.ukor directly from the chat service available on the website.
What vehicle do I Choose?
It depends on the number of passengers and luggage, as we recommend different kinds of vehicles have a different carrying capacity of passengers and luggage. If you are carrying so much luggage then you choose the vehicle that fits in your need.
● Saloon Car - 3 passengers along with 2 hand luggage and 2 items of checked* luggage (*small or medium size, for large luggage we recommend an Estate Car).
● Executive Car - 3 passengers along with 2 hand luggage and 2 items of checked* luggage (*small or medium size, for large luggage we recommend an Executive MPV Car).
● MPV 6-8 Seater - 6-8 passengers along with only 6-8 hand luggage (if you have more than this amount of luggage, we recommend a Minibus Car).
● Executive Mercedes V class or Viano - 6 passengers along with 6 hand luggage and 6 items of checked* luggage (*small or medium size, for large luggage we recommend a Minibus Car).
● Minibus Car - Minivan fits 8 passengers along with 8 hand luggage and 8 items of checked luggage.
Cancellation & refund
Can I cancel my booking after booking confirmation?
You can cancel your booking at any stage, but it is advised to cancel your booking as quickly as possible so that we can adjust the remaining time to rearrange our service with different booking and don't waste any resource.
How can I cancel my booking?
For cancellation, you can call us at +44 (0)20 8050 3634 or send an email to info@justinchauffeurs.co.ukor directly from the chat service available on the website. You'll need to provide some basic details at the time of cancellation like booking ID, name and reason for cancellation.
Will I get the refund amount of my cancellation?
The refund is appliable on only the following condition.
• 24 hours prior to booking = not charged.
• Between 24 hours and 12 hours prior to the booking = 50% charged.
• 12 hours prior to booking = 100% charged.
• Any change of the pickup time < 24 hours prior to booking = 100% charged.
• If customer do not show up or fail to contact the driver or the office within 30 mins for non-airport pick up and 60 mins from the flight land time for the airport pick up, the job will be treated as no show and full amount will be charged.
Others
What if I forget any stuff in the car?
In case if you forget anything in our car, please contact us as soon as possible. Our policy is to check the vehicle after each trip to make sure that if you missed anything will be found by our team. If you need any help you can call us at +44 (0)20 8050 3634 or send us an email at info@justinchauffeurs.co.ukor you can also make your using our online chat facility available on our website. We will confirm your booking ID and your name to complete a form of lost and found items. If we get any such item we will contact you and send it through the courier. You'll need to pay the shipping fees.
How will I find my car/driver on a busy road?
Your assigned driver will be waiting at the specific address of the pickup point or the nearest parking spot. If you get any difficulties in locating the driver you can call us for any additional help. We will provide you with all the details of the driver like name, phone number, photo, registration number etc. We also provide the link through which you'll be able to track the current position of the driver and the car.
How will I find my driver at the train station, ferry, port or hotel?
Your driver will wait for you at the place of your booking address with a board displaying your name. We will provide you with all the details of the driver like name, phone number, photo, registration number etc. We also provide the link through which you'll be able to track the current position of the driver and the car. Depending on where you arrive, the main point of reference is: charged.
Train Stations – Your driver will wait at the pickup and drop off point in front of the station. Or you can request for any specific place of your choice but it will apply an additional charge.
Port, cruise and ferry – It will depend on the port/terminal you arrive at, your driver will wait for you at the nearest parking spot near the arrival gate. For any query, you can contact the driver on the number provided for additional assistance.
Hotels (London and outside London) – The driver will wait at the pickup point of the hotel. If there is parking available then the driver will wait for you at the parking area of the hotel. For any query, you can contact the driver on the number provided for additional assistance.
Are pets allowed in the vehicle?
In our company pets are allowed in a certain vehicle so we recommend that you make a reservation for such a request. Our company charges an additional £ 10 or more, depending on special circumstances. For any query, you can contact the driver on the number provided for additional assistance.
Do I need to reserve a child seat?
We offer child seats free of costs. You just need to inform us prior to the booking and we will arrange it for you kid.
Can I get free internet access during travel?
We provide 24/7 free Wi-Fi and internet access service to our business executive cars only. If you want to access the internet through Wi-Fi. you can call us at +44 (0)20 8050 3634 or send an email to info@justinchauffeurs.co.ukor directly from the chat service available on the website.
Can we have some refreshments waiting in the vehicle?
We provide free refreshment service for executive bookings. If you do it in other regular bookings then you'll have to pay the fee. If you have any query call us at +44 (0)20 8050 3634 or send an email to info@justinchauffeurs.co.ukor directly from the chat service available on the website.
What are the working hours?
Our customer support is 24*7 available for your help in London. We provide transfer service at any time of the day or night. If you need assistance any time call us at +44 (0)20 8050 3634 or send an email to info@justinchauffeurs.co.ukor directly from the chat service available on the website.
