Booking Procedure

How can I book my private transfer service?+

You can make your booking easily online through our website (*7 or you can call us at +44 (0)20 8050 3634 or send us an email at you can also make your booking using our online chat facility available on our website.

Do I need to book my trip in advance?+
How can I book my return trip?+
How do I schedule my pickup to add traffic delays?+

Payment procedure

How can I make payment for my journey?+
Can I pay directly to the driver using the debit/credit card?+
Do I have to pay for the service in advance, or I can pay in cash later as well?+
Is the quoted price fixed, or any other charges can be added?+
Do I have to pay a tip or it included?+

Airport Pickup & Drops

How do I schedule my airport transfer properly?+
What happens if my flight is delayed?+
What happens if I am delayed at passport control or luggage claim?+
How will I locate my driver at the airport?+
What are the meeting points at airports to meet the drivers?+

Vehicle selection

What are the vehicle models for each category?+
What vehicle do I Choose?+

Cancellation & refund

Can I cancel my booking after booking confirmation?+
How can I cancel my booking?+
Will I get the refund amount of my cancellation?+


What if I forget any stuff in the car?+
How will I find my car/driver on a busy road?+
How will I find my driver at the train station, ferry, port or hotel?+
Are pets allowed in the vehicle?+
Do I need to reserve a child seat?+
Can I get free internet access during travel?+
Can we have some refreshments waiting in the vehicle?+
What are the working hours?+